Getting help

We give free legal advice in refugee and immigration matters to people living in Queensland.

RAILS' office is closed from 24th December at 12:00 pm and will re-opne on 10th January at 9:00 am. 

You can contact us by email on admin@rails.org.au . This email address is not monitored during the break. We will contact you about your request as soon as possible after we reopen on 10th January. 

Information in many languages about covid-19.

These are the ways in which we can assist you:

Additional assistance for TPV and SHEV holders and applicants

  • Free legal advice at Indooroopilly Uniting Church

No appointments necessary. Thursdays from 2pm to 5pm. 

Indooroopilly Uniting Church in 74 Station Road, Indooroopilly, opposite to the Indooroopilly Shopping Centre.

  • Re-application clinics for TPV holders: help writing your statement for your TPV application

Appointments are essential. To book and appointment call (07) 3846 9300 on Monday-Friday between 9am and 5pm.

  • Additional support for TPV and SHEV holders and applicants: ASRA Program
  • Free legal advice at our West End office
  • Free telephone advice

Our Client Service Charter details our obligations to our clients and what we expect from them.

See our Privacy Policy for information about how we manage information and protect your privacy.